Standard Support Registered users are entitled to our Standard Support, which includes: » Technical Support is available via email. » Per-incident priority phone support at the rate of $125/hr, M-F from 7:00AM - 11:00PM. » Support questions that fall outside of the Technical Support realm as indicated above, such as designing or planning for deployment, software development, code review, and implementation planning, should be directed to eBusiness Services.  Enterprise Support All Intrepreneurs Strategic Partners automatically recieve premier enterprise support, which includes: » All Standard Support features plus: » Any new products introduced during the calendar year of thier release, as covered under the Subscription Service at no charge. » Any new revisions of the included products during the subscription calendar year at no charge.